9430 Katy Freeway, Houston, TX 77055
Official Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.
The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
The following is the information on how to contact CIHQ to file a complaint:
Online
Cihq.org/complaint
Mail
Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667-1540
Attn: Chief Executive Officer
Phone
512-661-2813
Get in Touch
We are committed to making sure your experience at our hospital is nothing short of perfect. If you have any questions or would like to schedule an appointment, please reach out to us via phone or the contact form.